var FaqSuggest = function(){ return { template :'
Below is a list of common questions our customers ask that are related to your question, please review before submitting your question to us.
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I have looked through all available FAQs and the User Guides and I\'m unable to find the answer to my question. I understand that if my question is already covered by the FAQs provided, my question may go un-answered.

', uid :'', options :{count:5,popupId:'',formId:'',fieldName:'subject',faqUid:'',requestPath:'/faqs_search_json.php',onSubmit:null,itemTitleLength:255,url:'/support/faq.html?'}, init :function(options){ if (options!=null){ for (var i in options){ if (options[i]!=null){ FaqSuggest.options[i] = options[i]; } } } var FaqPopup = jQuery('#'+FaqSuggest.options.popupId); if (FaqPopup.length==0) { // need to create jQuery('body').append(jQuery('
')); FaqPopup = jQuery('#'+FaqSuggest.options.popupId).html(FaqSuggest.template); FaqPopup.find('#faq_popup_agree').click(function(){ if (jQuery(this).attr('checked')==true){ FaqPopup.find('#faq_popup_submit_link').show(); }else{ FaqPopup.find('#faq_popup_submit_link').hide(); } }); FaqPopup.find("#faq_popup_submit_link>a[href$='#submit']").click(function(){ FaqSuggest.hidePopup(); jQuery('#'+FaqSuggest.options.formId).unbind().submit(); }); } var obj = jQuery('#'+FaqSuggest.options.formId); var params = {pager:{from:0,count:FaqSuggest.options.count}} obj.submit(function(){ if (FaqSuggest.options.onSubmit!=null){ if (FaqSuggest.options.onSubmit(obj[0])==true){ FaqSuggest.getFaqItems(params); }else{ return false; } } return false; }); }, loadBgLayer:function(){ if (jQuery('#backgroundblacklayer').length==0){ var div = jQuery('
'); jQuery('body').append(div); }else{ var div = jQuery('#backgroundblacklayer'); } var pageSize = FaqSuggest.pageSize(); div.height(pageSize[1]); div.width(pageSize[0]); div.show(); }, showPopup :function(){ FaqSuggest.loadBgLayer(); var FaqPopup = jQuery('#'+FaqSuggest.options.popupId); FaqPopup.show(); }, hidePopup :function(){ jQuery('#'+FaqSuggest.options.popupId).hide(); jQuery('#backgroundblacklayer').hide(); }, getFaqItems :function(params){ var query = jQuery('#'+FaqSuggest.options.formId).find(":input[name='"+FaqSuggest.options.fieldName+"']").val(); var pager_params = 'q='+query+'&f='+params.pager.from+'&c='+params.pager.count+'&l='+FaqSuggest.options.itemTitleLength; jQuery.getJSON( FaqSuggest.options.requestPath+"?uid="+FaqSuggest.options.faqUid+"&c="+FaqSuggest.options.count+"&", pager_params, function(data){ if (data.pager.total>0){ //show popup var FaqPopup = jQuery('#'+FaqSuggest.options.popupId); FaqPopup.find('#faq_popup_total_items').html(data.pager.total); if (data.pager.total>FaqSuggest.options.count){ FaqPopup.find('#faq_popup_pager').show(); if (data.pager.from==0){ FaqPopup.find("#faq_popup_pager>a[href='#prev']").hide(); FaqPopup.find("#faq_popup_pager>.faq_popup_pager_prev_arrow").hide(); }else{ FaqPopup.find("#faq_popup_pager>a[href='#prev']").show(); FaqPopup.find("#faq_popup_pager>.faq_popup_pager_prev_arrow").show(); } if (data.pager.from>=data.pager.total-FaqSuggest.options.count){ FaqPopup.find("#faq_popup_pager>a[href='#next']").hide(); FaqPopup.find("#faq_popup_pager>.faq_popup_pager_next_arrow").hide(); }else{ FaqPopup.find("#faq_popup_pager>a[href='#next']").show(); FaqPopup.find("#faq_popup_pager>.faq_popup_pager_next_arrow").show(); } FaqPopup.find('#faq_popup_pager>a').unbind().click(function(){ var jThis = jQuery(this); if (jThis.attr('href').split('#')[1]=='next'){ if (data.pager.from>=data.pager.total-FaqSuggest.options.count){ return false; }else{ var params = {pager:{from:parseInt(data.pager.from)+parseInt(FaqSuggest.options.count),count:FaqSuggest.options.count}} FaqSuggest.getFaqItems(params); } } if (jThis.attr('href').split('#')[1]=='prev'){ if (data.pager.from==0){ return false; }else{ var params = {pager:{from:data.pager.from-FaqSuggest.options.count,count:FaqSuggest.options.count}} FaqSuggest.getFaqItems(params); } } }); } if (data.results.length>0){ var faqList = jQuery('#'+FaqSuggest.options.popupId).find('.faq_list').empty(); if (faqList.length>0){ for (var i=0; i < data.results.length; i++){ var newel = jQuery('
  • '+data.results[i].title+'
  • '); faqList.append(newel); } faqList.find("a[href='#view']").click(function(){ if (jQuery(this).parent().hasClass('clicked')){ jQuery(this).parent().removeClass('clicked').children('.answer').hide(); }else{ faqList.find('.clicked').removeClass('clicked'); faqList.find('.answer').hide(); jQuery(this).parent().addClass('clicked').children('.answer').show(); } FaqSuggest.loadBgLayer(); }); FaqSuggest.showPopup(); } }else{ jQuery('#'+FaqSuggest.options.formId).unbind().submit(); } }else{ jQuery('#'+FaqSuggest.options.formId).unbind().submit(); } }); } } }(); // // getPageSize() // Returns array with page width, height and window width, height // Core code from - quirksmode.com // Edit for Firefox by pHaez // FaqSuggest.pageSize = function(){ var xScroll, yScroll; if (window.innerHeight && window.scrollMaxY) { xScroll = window.innerWidth + window.scrollMaxX; yScroll = window.innerHeight + window.scrollMaxY; } else if (document.body.scrollHeight > document.body.offsetHeight){ // all but Explorer Mac xScroll = document.body.scrollWidth; yScroll = document.body.scrollHeight; } else { // Explorer Mac...would also work in Explorer 6 Strict, Mozilla and Safari xScroll = document.body.offsetWidth; yScroll = document.body.offsetHeight; } var windowWidth, windowHeight; // console.log(self.innerWidth); // console.log(document.documentElement.clientWidth); if (self.innerHeight) { // all except Explorer if(document.documentElement.clientWidth){ windowWidth = document.documentElement.clientWidth; } else { windowWidth = self.innerWidth; } windowHeight = self.innerHeight; } else if (document.documentElement && document.documentElement.clientHeight) { // Explorer 6 Strict Mode windowWidth = document.documentElement.clientWidth; windowHeight = document.documentElement.clientHeight; } else if (document.body) { // other Explorers windowWidth = document.body.clientWidth; windowHeight = document.body.clientHeight; } // for small pages with total height less then height of the viewport if(yScroll < windowHeight){ pageHeight = windowHeight; } else { pageHeight = yScroll; } // console.log("xScroll " + xScroll) // console.log("windowWidth " + windowWidth) // for small pages with total width less then width of the viewport if(xScroll < windowWidth){ pageWidth = xScroll; } else { pageWidth = windowWidth; } // console.log("pageWidth " + pageWidth) arrayPageSize = new Array(pageWidth,pageHeight,windowWidth,windowHeight) return arrayPageSize; }